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I highly recommend working with Brooks Fawley at Creative Shades and Cabinetry in San Ramon. I recently needed to replace some cellular shades but needed some guidance on the type and pricing. Not only was Brooks helpful in making my choice, but he went above and beyond to help me get them delivered and installed under a very tight deadline. I found the cost to be very close to that quoted by two other companies, but the service was the real standout.
We just completed our living and dining room remodel and we are thrilled with the results. It was a joy to work with Brooks Fawley.
When Brooks set up appointments, he kept them. When I left phone messages, he always returned my calls promptly. Brooks was also very good about emailing estimates for our review. He followed through on every detail.
I recently ordered and Brooks installed several Hunter Douglas Pirouette shades for the living and dining room. It took me several months to decide on which fabric, color and design. Again, Brooks was very patient and helpful. There was no pressure to make a hurried decision. In fact, he wrote up several estimates so I could make my choice.
It’s a pleasure to work with Brooks Fawley. We have already signed on for another remodel in our master bedroom and bath.
A very satisfied customer!
This is just a follow-up note to thank you, once again, for the fine work you did on our master bathroom remodel project. As you know, I spoke to a number of contractors before choosing Creative Shades and Cabinets. We had a custom project, a definite “vision” for what we wanted to accomplish, some degree of knowledge and appreciation for the challenges encountered with remodel projects, but only sketches from which to work as we proceeded.
We needed an experienced general contractor, as well as a skilled craftsman when it came to creating the custom cabinetry we had in mind. We also needed someone who was cooperative and flexible, willing to work alongside the homeowner to create what turned out to be an excellent finished result. We also expected the general contractor to oversee, coordinate and trouble shoot the work of sub-contractors.
By the end of the project, my spouse and I agreed that we had certainly chosen the best person for this task and this unique project. Your congenial spirit and an eager willingness to do what was necessary to satisfy some customers with what we disclosed upfront were high expectations contributed to this successful project.
Just a quick note to say thank you for coming out to my house yesterday to make the necessary adjustments to my shades. I know Orinda is a bit of a “haul” for you yet you are always so responsive whenever I call. You have always gone the extra mile for me and you’re very good at coming up with solutions to my window and cabinet problems! On top of that, you are also so respectful of my home–you always take your shoes off like my little sign on the door asks. I want to let you know how much I appreciate your professionalism, dedication and hard work. You have a loyal customer in me–you’ve earned it! Whatever my cabinet or window covering needs–you will be my first choice!
We love our bathroom! I feel like I’m at a nice hotel every time I go in there. (Then the kids yell and scream and I remember where I’m at!) I gave your number to someone yesterday. She’s an organizer that I’m using and she has a client that wants a kids room wall cabinet built in. Anyway, hopefully it’ll turn into another job for you.
Thanks for the great work and all the time you spent. I’ll call you for our next project.
They met all my timing needs for appointments and got back to me in a timely manner. One of the shades had a slight imperfection and he changed it immediately.
They came out when they were supposed to and installed them perfectly. I liked everything about the way they conducted business.
I was pleasantly surprised how professional and knowledgeable they were at every appointment. Always clean and considerate in our house. They programmed our shades better than anticipated! I’m sure we will do business again in the future.
Mary & Mark